Refund Policy
Last updated: 8 September 2026
This policy explains how Cases and Glass processes refunds. It must be read together with our Return Policy, which sets out the limited circumstances in which a return is accepted.
1. When a refund is issued
A refund is issued only in these situations:
- An approved return — wrong item sent, or item damaged in transit — has reached us, passed inspection, and a replacement is out of stock.
- Your order was cancelled before dispatch.
- The item you ordered is out of stock and cannot be shipped.
- Your shipment was lost in transit and confirmed undeliverable by the courier.
Where an approved return is received and a replacement is in stock, we send the replacement rather than a refund.
2. When a refund is not issued
- Any claim raised more than 24 hours after delivery.
- Any claim raised without a valid unboxing video, as required by our Return Policy.
- Change of mind after delivery.
- Ordering the wrong device model or variant.
- Any tempered glass or screen protector issue arising during or after installation — bubbles, misalignment, lifting, cracking or breakage.
- Damage that is not visible in the unboxing video.
- Items returned used, installed, incomplete or without approval.
- Repeated refusal to accept delivery on Cash on Delivery orders.
3. Inspection
Returned items are inspected within 2–3 business days of reaching us. We will email you with the outcome. If an item fails inspection — it shows signs of use or installation, is missing packaging or accessories, or does not match the claim — no refund is issued and the item is shipped back to you.
4. Refund timelines
| Payment method | Refund destination | Time after approval |
|---|---|---|
| UPI | Original UPI ID / linked bank account | 3–5 business days |
| Debit / Credit card | Original card | 5–7 business days |
| Net banking / Wallet | Original account or wallet | 5–7 business days |
| Cash on Delivery (COD) | Bank account you provide | 5–7 business days |
Timelines run from the date we approve the refund. The final credit date depends on your bank or payment provider and may take a few additional days to appear on your statement.
5. COD refunds
For Cash on Delivery orders, we will ask for your account holder name, account number and IFSC code (or a UPI ID) to process a bank transfer. These details are used only to issue your refund.
6. What is refunded
- Approved wrong-item or transit-damage claim where no replacement is available: full product price plus any shipping charges you paid.
- Order cancelled before dispatch: full amount including shipping.
- Out of stock or lost in transit: full amount including shipping.
7. Partial refunds
Where only part of a multi-item order is refunded, we refund the value of those items. Any discount applied at checkout is adjusted proportionally.
8. Delayed refunds
If we have confirmed your refund but it hasn't appeared:
- Check your bank or card statement again — refunds can post 2–3 days after processing.
- Contact your bank or payment provider with the reference number we shared.
- If it still hasn't reflected, email Casestudio45@gmail.com or call +91 78274 99463 with your order number.
Contact us
Cases and Glass
874, Prehladpur Road, Hari Darshan Laboratories,
Rohini Extension, New Delhi,
North West Delhi, Delhi – 110086
Email: Casestudio45@gmail.com
Phone / WhatsApp: +91 78274 99463
GSTIN: 07CSXPM3937P1ZK