Last updated: 8 September 2026

Please read this policy carefully before placing an order with Cases and Glass. Our return terms are limited and time-bound, and we ask customers to check them before buying.

1. Returns are accepted for two reasons only

We accept a return only in these two situations:

1. Wrong item sent. The product delivered does not match the product, model or variant shown on your order confirmation.
2. Damaged in transit. The product arrived already broken, cracked or damaged inside the sealed package, before it was opened or used.

No other reason qualifies. This includes change of mind, ordering the wrong device model, disliking the colour, finish or fit, or finding the product elsewhere at a lower price.

2. Claims must be raised within 24 hours of delivery

A claim must reach us within 24 hours of delivery, with the unboxing video attached.

The 24-hour period runs from the delivery timestamp recorded by the courier, not from when you open the parcel. Claims raised after 24 hours cannot be accepted, for any reason.

Because the window is short, we ask every customer to open and check the parcel on the day it arrives, and to record the unboxing while doing so.

3. An unboxing video is mandatory

To raise either type of claim, you must provide a clear, continuous, unedited unboxing video. This is a strict requirement and claims without it will not be processed.

The video must:

• Begin before the outer package is opened, with the sealed parcel and the shipping label clearly visible.
• Run in a single unbroken take — no cuts, pauses, edits or joins.
• Clearly show the package being opened and every item being removed.
• Clearly show the product received, so the model, variant and its condition can be identified.

Photographs on their own are not accepted. A video that starts after the parcel is already open, or that has been cut or edited in any way, is not accepted.

The video is what allows us to tell transit damage from damage caused later. Damage that is not visible in the unboxing video is not covered.

4. No returns on tempered glass installation issues

Tempered glass and screen protectors are not returnable for any issue arising during or after installation. Once the protective film is peeled or the glass is placed on a screen, the product is considered used and cannot be returned or replaced.

This specifically includes, without exception:

• Air bubbles, dust particles or white patches under the glass.
• Misalignment, off-centre placement or overhanging edges.
• Lifting or peeling at the corners or edges after application.
• Cracking, chipping or breakage during or after installation.
• Touch sensitivity, fingerprint sensor or case-fit issues after application.
• Any damage caused by removing and reapplying the glass.

The one exception is tempered glass that is already cracked or broken inside its sealed pack, visible in the unboxing video before any attempt to install it. That is transit damage and is covered under section 1.

Installation is otherwise done entirely at your own risk. If you are not confident applying tempered glass, we strongly recommend having it fitted professionally.

5. Condition of the returned item

The item must be returned:

• Completely unused and uninstalled.
• In its original packaging, with all tags, inserts, protective film and accessories intact.
• In the same condition as shown in your unboxing video, with no further handling damage.

Items that have been used, installed or returned incomplete will be sent back to you and no refund or replacement will be issued.

6. How to raise a claim

1. Email Casestudio45@gmail.com or call +91 78274 99463 within 24 hours of delivery.
2. Attach the full unboxing video along with your order number, and state whether the item is wrong or damaged.
3. We will review the video and respond within 1–2 business days.
4. If the claim is approved, we will arrange a reverse pickup where available, or share return shipping instructions.

Do not ship any item back before your claim is approved. Unapproved returns are not accepted and cannot be refunded.

7. Return shipping cost

Where a claim is approved, we bear the return shipping cost. If reverse pickup is unavailable at your PIN code, you may courier the item to us and we will reimburse reasonable charges against a receipt.

8. Replacement or refund

Once the item is received and inspected, we will send the correct or undamaged product where it is in stock. If it is unavailable, we will issue a refund as set out in our Refund Policy.

9. Order cancellation

Orders can be cancelled free of charge at any time before dispatch. Email us with your order number as soon as possible. Once handed to the courier, an order cannot be cancelled.

10. Products that are never returnable

• Tempered glass or screen protectors that have been opened, peeled or applied (except where already broken in the sealed pack, per section 4).
• Customised or personalised cases made to your design.
• Items marked "Final Sale" or "Non-Returnable" on the product page.
• Any product returned without an approved claim.

Contact us

Cases and Glass
874, Prehladpur Road, Hari Darshan Laboratories,
Rohini Extension, New Delhi,
North West Delhi, Delhi – 110086
Email: Casestudio45@gmail.com
Phone / WhatsApp: +91 78274 99463
GSTIN: 07CSXPM3937P1ZK